Satisfaction Guaranteed

If you are not satisfied with your first order, please call our Customer Care team on 0800 555 123 within 5 days of receiving your order and let us know why. You will then be asked to return the remaining dry food items within a further 5 days, for a full refund.  The Satisfaction Guarantee is only valid for new customers, on their first order only.  There is a limit of one per customer.

Please note our Satisfaction Guarantee is offered in good faith. We ask that it is only used in genuine cases where you have been unsatisfied with our products.

To be eligible for our Satisfaction Guarantee, you must contact us within 5 days of receiving your first order and return the remaining dry food items to us, within a further 5 days, for a full refund. The Satisfaction Guarantee is only valid for new customers, on their first order only. There is a limit of one per customer.

If you have any questions, please call our Customer Care team on 0800 555 123.

You have 5 days to claim your refund, from the date you receive your first order.

You will be refunded your first order in full, including any delivery charges and additional items such as Jenny Craig vitamins, as applicable. You will not be refunded the cost of any membership. Please remember, if you wish to seek a refund under the Satisfaction Guarantee, you must contact us within 5 days of receiving your order.

Your refund will be processed once we have received your returned order (dry food items only).

Yes, customers are responsible for any costs associated with shipping the food back to Jenny Craig Customer Care Head Office. Any carrier of your choice may be used. We suggest that you keep a record of your shipping method including a receipt and tracking.

You will need to return your order to the Customer Care Team as follows:

Customer Care Team

Jenny Craig Weight Loss Centres

166 Cameron Road
Tauranga, Bay of Plenty 3110

No, Centres are not able to accept any returned food items for refunds. All customers (whether in-centre or online) must return their order (dry food items only) via the mail carrier of their choosing, to the

Customer Care Team

Jenny Craig Weight Loss Centres

166 Cameron Road
Tauranga, Bay of Plenty 3110

Yes. However, you will not be able to obtain a Satisfaction Guarantee refund on a second occasion. The Satisfaction Guarantee is only  valid for new customers, on their first order only.  There is a limit of one Satisfaction Guarantee per one customer.

To learn more about Jenny Craig’s Satisfaction Guarantee click here.