Frequently asked questions

There are no silly questions… if you can’t find an answer to your question using the tools below, please contact us and we’ll do our best to assist you.

  • Can I recycle the Jenny Craig Meal trays and cardboard packaging?

    Yes! Meal Box (cardboard) and firm plastic meal trays are recyclable, just follow the steps below...

    Yes! Meal Box (cardboard) and firm plastic meal trays (incl. dessert tubs and ice-cream tubs) can be placed in your at-home recycling bin. All packaging types must be empty and scraped clean or rinsed.

  • Can anyone join Jenny Craig?

    Yes! Jenny Craig is suitable for men and women of all ages, activity level and life stages. We have helped thousands of members...

    Yes! Jenny Craig is suitable for men and women of all ages, activity level and life stages. We have helped thousands of members successfully achieve their weight loss goals and stick to their new healthy lifestyle! Check out our success stories to see how Jenny Craig can work for you.

  • What is the Rapid Results program?

    The Rapid Results program leverages the latest science to follow your natural circadian rhythm, taking advantage of...

    The Rapid Results program leverages the latest science to follow your natural circadian rhythm, taking advantage of your natural metabolism and ability to burn kilojoules when it’s most effective.

    Scientists now understand that it is important to focus on when you eat as well as what and how much you eat, with your body clock playing a vital role in your metabolism. In fact, by following our Rapid Results program and timing your food intake wisely and giving your body important periods of rest, you can support your weight loss efforts and enhance your results.

  • Can I change my order?

    It is not possible for us to change an order once it has been placed. We can cancel your order so you can place a new one, as long as it is 48 hours...

    It is not possible for us to change an order once it has been placed. We can cancel your order so you can place a new one, as long as it is within 2 hours of your order being placed. Please email the customer care team on customercare@jennycraig.co.nz to cancel your order.

  • How do I cancel my order?

    To cancel your order you need to speak to one of the customer service team. Orders must be cancelled 48 hours...

    To cancel your order you need to speak to one of the customer service team. Orders must be cancelled within 2 hours of being placed. Please email the customer care team on customercare@jennycraig.co.nz to cancel your order.

  • When will my order arrive?

    If your order hasn’t arrived within 4 working days please contact our customer care team on 0800 555 123 or via the form on the contact us page.

    If your order hasn’t arrived within 4 working days please contact our customer care team on 0800 555 123 or via the form on the contact us page.

  • Can I make any food changes/swaps to my order?

    It is not possible to make changes to the online ordered food boxes. If you wish to make a particular selection of items/meals...

    It is not possible to make changes to the online ordered food boxes.
    If you wish to make a particular selection of items/meals, please call 0800 502 302 to speak to a consultant at your closest centre.

  • Who do I contact if my order doesn’t arrive by the given date?

    If your order hasn’t arrived within 4 working days please contact our customer care team on 0800 555 123 or via the form on the contact us page.

    If your order hasn’t arrived within 4 working days please contact our customer care team on 0800 555 123 or via the form on the contact us page.

  • How can I track my order?

    When your order is dispatched you will receive a text message with a tracking link. Another text message will be sent when your order has been delivered along with a photo of its location.

    When your order is dispatched you will receive a text message with a tracking link. Another text message will be sent when your order has been delivered along with a photo of its location.

  • Damaged or faulty items

    If any items in your box are damaged when you receive the delivery, please take a photo of the item as soon as you are aware of the issue...

    If any items in your box are damaged when you receive the delivery, please take a photo of the item as soon as you are aware of the issue. Send the photo along with the details of the damage to customercare@jennycraig.co.nz

  • Can I get weight loss support and advice from a consultant?

    Consultations in person or via the phone regarding weight loss are not available for customers who order a food box online. If you would like support and/or to discuss your weight loss...

    Consultations in person or via the phone regarding weight loss are not available for customers who order a Simply Convenience box online. If you would like support and/or to discuss your weight loss goals please call 0800 502 302.

  • Can membership discounts be applied to online orders?

    Membership discounts are only valid for orders purchased from a consultant. They cannot be applied to Simple Convenience food boxes ordered online.

    Membership discounts are only valid for orders purchased from a consultant. They cannot be applied to Simple Convenience food boxes ordered online.

  • Can I pick my order up from my local centre?

    Orders placed online can only be delivered, not collected from your local centre. Orders placed as part of our weight loss program with a consultant, can be collected from selected Jenny Craig centres. Please speak to your consultant to confirm this service is available.

    Orders placed online can only be delivered, not collected from your local centre. Orders placed as part of our weight loss program with a consultant, can be collected from selected Jenny Craig centres. Please speak to your consultant to confirm this service is available.

  • There is a missing or incorrect item in my order

    Please get in touch with our customer care team ...

    Please get in touch with our customer care team on customercare@jennycraig.co.nz and provide details of the missing or incorrect item.

  • Can I recycle the gel ice packs from my food delivery?

    Yes! The gel freezer packs are recyclable, just follow the steps below...

    Yes! The gel freezer packs are recyclable, just follow the steps printed on each gel pack and recycle the empty plastic pouch with other soft plastics (eg. plastic bread bags) at your local soft plastic recycling point at your local supermarket.

  • Can I recycle the Silver thermal liner from my food delivery?

    Yes! The silver thermal liner in your delivery box is recyclable, just follow the steps below...

    Yes! The silver thermal liner in your delivery box is recyclable with other soft plastics (e.g. plastic bread bags) at your local soft plastic recycling point at your local supermarket.

  • Can I recycle my cardboard delivery box?

    Yes! You can recycle your cardboard delivery box, simply follow the steps below...

    Yes! You can recycle your cardboard delivery box in your household recycling bin.

  • Where are Jenny Craig food products produced?

    Jenny Craig food products are produced by reputable food manufacturers in Australia and New Zealand...

    Jenny Craig food products are produced by reputable food manufacturers in Australia and New
    Zealand, who have accredited food quality systems in place to ensure the quality and safety of
    our food. Each manufacturer follows Good Manufacturing Practices at their site and appropriate hygiene
    practices to comply with Food Standards Australia & New Zealand (FSANZ) requirements.

  • Where are the ingredients sourced from in Jenny Craig food products?

    Our manufacturers have procedures in place to ensure that all ingredients used in our products...

    Our manufacturers have procedures in place to ensure that all ingredients used in our products are sourced from accredited suppliers. Any ingredients that may be sourced from countries outside of Australia and New Zealand follow the rigorous food safety standards and processes set by Australia’s and New Zealand’s regulatory bodies, which require strict compliance with the same standards set for domestic products.

  • Statement of Food Standards Australia New Zealand (FSANZ).

    For additional information about COVOID-19 and Food Safety, please refer to...

    For additional information about COVOID-19 and Food Safety, please refer to the FSANZ
    website:
    https://www.foodstandards.gov.au/consumer/safety/Pages/NOVEL-CORONAVIRUS-AND-FOOD-SAFETY.aspx

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